Replace a lost or stolen UK passport — fast, simple, back on track

Lost or stolen? Don't cancel your trip. Apply in minutes — we guide you through it, check your forms, and track the replacement in real time.

1M+ travelers served 5–7 days average delivery 24/7 support online, tracking and real-time updates 23+ years of expertise

Replace lost or stolen UK passport

We can help you to replace your passport if it has been lost or stolen rather than renew it. Use our lost or stolen passport service and be ready for your next trip.

Who is eligible

Natural born or naturalised citizens of the United Kingdom whose valid UK passport has been lost, stolen or damaged.

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Checklist

Documents required to apply for

Documents required to replace a lost or stolen UK passport

  • Place order for Lost, Stolen or Damaged UK Passport
    Pick up a Passport Application form at a local participating Post Office branch, fill it in and send it to us with your documents and photos.
    Countersignature is required. The applicant signs the form first; the countersignatory signs on the same day or later.
  • Two (2) passport photos
    2 Identical colour Passport Size Photos (Photos need to be taken within the past 6 months) only one will need to be countersigned.
    Also, please feel free to send two countersigned photos as a precautionary measure for any damage / resubmission needs.

    Passport photo requirements
  • Letter of Authorization
    Authorization letter for passport collection (must have original signature). Please leave the collection person line blank.
  • Lost/Stolen passport confirmation
    A printed acknowledgment confirming that the passport was reported lost or stolen through the gov.uk website.
  • Damaged Passport
    If your current passport has been damaged.

Please note: HM Passport Office may ask for additional documents at any time to process your application. Missing documents can delay your application or lead to its rejection, so please send every document on the list.

Mail your documents to

VisaHQ / UK Passport Services
24 Tufton Street
London, SW1P 3RB

Make sure that the following documents are included:

  • Signed and dated Passport Application form for Lost, Stolen or Damaged UK Passport
  • Two passport photos
  • Letter of Authorization
  • Lost/Stolen passport confirmation
  • Damaged passport (if your current passport has been damaged)

Please use a delivery service that offers a tracking number such as Royal Mail, DHL, or other Courier company.

Simple 3-step process

How it works — from online application to a new passport in hand

Skip the government phone trees and the line at the HM Passport Office. We handle the paperwork and keep you informed every step of the way.

1

Apply online

Secure online application saves time and checks for errors

2

Mail documents

No need to visit in person — just mail us your documents and we'll take care of the rest.

3

Receive a passport

Real time status updates will keep you informed

Our office

Find us near you

London

VisaHQ headquarters · United Kingdom

Email

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Office hours Monday — Friday 9:00 am - 5:30 pm
Call center Monday — Friday 9:00 am - 5:30 pm
Map of  (London)
Common questions

Frequently Asked Questions about Passport Services

What forms do I need to replace a lost or stolen passport?
The Passport Application form (available at a participating Post Office) and the printed acknowledgment confirming that your passport was reported lost or stolen through the gov.uk website. You also provide two passport photos and a Letter of Authorization.
What happens to my old passport if I find it after reporting it lost?
Once a passport is reported lost or stolen, it is permanently invalidated and cannot be used for travel, even if you find it later. You must apply for a new one. If you find it, do not travel on it and follow the gov.uk guidance on what to do with a cancelled passport.
How quickly can VisaHQ replace a lost passport?
With our 7 Days service, a replacement is typically processed within 7 business days after we receive your documents. HM Passport Office may request additional documents at any time, which can affect the processing time.

Start your passport application today

Whether you need a brand-new passport, a renewal, or a replacement for a lost or damaged one — our team will get it done in time for your trip.

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